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Support & Service

Our Service

To achieve a smooth operation of your production, DiTEC’s technical and experienced professionals are available for you. We willsolve your problems according to the needs of your operating hours.

Support Mail

Questions or system change request, can be send to support(at)ditec-gmbh.de.


Mondays thru Fridays from 7:00am to 5:00pm (Central European time)

Hotline Number: (+49) 06221-31698-110

Please take note of your project code or serialnumber before calling. Project code can be seen at the top left cornerof theProGal Visualization window.

24 Hours Hotline

For our customers with a software servicecontract, we are available for you 24/7 .

Service Portal

Link to the Service Portal click here ...

Download for our support customers

The program listed below, you can give us a access to your computer.

Please click on the link below and let the program run on your computer.

Teamviewer11 Host or Teamviewer11 QuickSupport