DiTEC Service –
More than Support
Our focus is on stability, fast support and control systems that grow with your requirements – ensuring your plant runs reliably long-term and delivers the best possible performance.
Consulting & Digital Twin
We are your trusted advisor for an optimally automated system. Together we analyze requirements, simulate processes and bring your operations to peak performance before production starts – so decisions are made faster and adjustments are implemented cleanly.
- Individual process analysis & goal definition
- Simulation with Digital Twin (workflows, timing, bottlenecks)
- Optimization recommendations for throughput, quality, stability
- Economic analysis & variant comparison
On-Call Service
When things get critical, we are there – even outside business hours. With clear response paths, remote access and experienced on-call engineers, we ensure that a problem doesn't become a standstill.
Availability
Days a Year
- Fast response times
- Remote access to your systems (upon approval)
- Experienced on-call engineers
- Escalation management for critical cases
Webinars & ProGal Knowledge Transfer
News, best practices and tips & tricks – directly from the ProGal team. With regular webinars we keep you up to date: new features, practical tips for everyday use and proven procedures around ProGal. Get even more out of your software – quickly and directly.
- Updates & new features explained clearly
- Tips & tricks for operation, maintenance and evaluations
- Practical examples from projects & common questions from operations
- Live Q&A with our experts
